FAQ
What are the costs associate with your services?
Premium Toll Free Audio Conferencing
$.089 per minute, per participant
*High volume users please contact a Conference Leader sales rep at 1-800-560-5497 Option 1.
Unlimited Toll Audio Conferencing
Up to 5 participants = $30 per month
Up to 10 participants = $50 per month
Up to 20 participants = $75 per month
Up to 30 participants = $100 per month
Premium Operator Assisted Audio Conferencing
$.195 per minute, per participant.
Why would I want to pay $.089 per minute for your toll free services when I can use your unlimited plan for a flat monthly fee?
Many of our conference hosts do not want their participants or clients to pay long distance charges to participate in a conference call and would prefer to pay for the entire cost of the call from one bill rather than paying each participants long distance.
In addition, with our Toll Free Conferencing you have the ability to hold much larger conference calls (up to 120 participants) as well as having many more features available to you during your conference as detailed below.
Additional features included in Toll Free Audio Conferencing
- Toll Free access for all participants
- 120 participant limit
- Dial out to additional participants
- Recording of your conference call
What makes you different from other teleconference providers?
There are several things that set us apart from other teleconference providers.
- Our platform dynamically allocates conference calling ports at the time the conference call takes place eliminating the need to reserve ports ahead of time.
- Our unique technology gives the host of a conference call the ability to see all participants attending a call online in real time, unlike other conference providers that require your participants to register online before you can see that they have joined the call. We eliminate the need for an operator which saves you money.
- Our web based technology allows you to easily manage your users, conference ID's, account information, and calls online.
- Our focus on automation makes it easy to find almost everything you need online instead of needing human intervention, which allows us to offer our services at deeply discounted rates.
Do you offer invoice billing?
Yes. We offer invoice billing to our corporate customers that commit to a minimum of $100.00 U.S. dollars of usage per month. If your company would like to receive an invoice bill please select the "Corporate Account" option in the sign up process.
PLEASE NOTE: Your account will not be activated until credit approval is granted. Generally, credit approval is granted within 1 (one) business day of the application.
How do I set up a conference call?
With Conference Leader setting a conference call up could not be easier. Follow these two easy steps for a successful conference call.
- Distribute your personal "dial in" number and participant ID to all participants you would like to attend the conference. (make sure you include the time and date of when the conference begins)
- At the specified time "dial in" to the conference with your host ID.
NOTE: If you are set up as a single ID user you will not need to enter a host ID, you will only need to enter your single ID to join your conference.
What is the difference between a host ID and Participant ID number?
Hosted ID
- A hosted ID has 2 ID's. The host is assigned one ID and all other participants have a separate ID.
- With a hosted ID participants can dial into the call before the host but they are put on hold. The call begins as soon as the host joins the call.
- The host can freely distribute the participant PIN knowing that calls can not occur without the host ID.
- Calls are reservationless. They can occur at any time, day or night.
- Various touch tone options are available to manage the call while it is going on. While on the call press * * or click on the services tab for a menu.
Participant/Single ID
- One ID number for all participants in a call
- Distribute the participant ID to any participants.
- Calls are reservationless. They can occur at any time, day or night.
- Calls begin as soon as two participants dial in. The host doesn't have to dial in for the call to begin.
- Various touch tone options are available to manage the call while it is going on. While on the call press * * or click on the services tab for a menu.
What is Toll Free Reservationless Conferencing?
Toll Free Reservationless Conferencing services include a toll free number for the host and participants of a conference to dial into bringing up to 120 participants together into a conference call.
Can I record my conference call?
Yes, you can record your conference call by pressing *4 on your telephone keypad. Press *4 to stop the recording of you conference call. Calls will be accessible for 30days, if you would like additional time please email us at support@conferenceleader.com
**FCC law may require you to disclose recording a conference to participants prior to recording the call.
How do I retrieve my recorded conference?
There are two ways to retrieve your recorded conference.
- Automated system will send an email with a link to access your recorded conference in MP3 format after your call has ended.
- Login to your account at www.conferenceleader.com, click on "Call History", locate the proper call and click on the "listen" link.
What benefits are there using your "Call Manager" screen?
The "Call Manager" screen gives the host of a call the ability to visually see who is on their conference call through a user friendly web interface. A conference host can mute/unmute participants, dial out to participants (Toll free service only), and place participants on hold and drop participants all from their web browser.
What are my system requirements?
All you need is a phone.
If you would like to use our web application you need:
- Internet explorer version 5.0 or higher or Netscape 4.0 or higher
- A computer with at least a 28.8K Internet connection
Can I view my call history online?
Yes. To view your call history Login to your account and click on the "Call History" tab.
Corporate Accounts
- Allow you to export your call history data as a Comma Separated Value "csv" file.
- llows you to Sort call history by individual user
- Allows you to Sort call history by billing code.
How am I billed?
- Unlimited Plan user's credit cards will be charged when the Unlimited ID was created and the monthly anniversary date thereafter, until cancelled.
- Toll Free service user's credit cards will be charged on the 1st day of the month for usage on the prior month.
- Premium Operator Assisted user's credit cards will be billed within 24 hours of call completion.
- Invoice customers will be billed on the first day of the month for the preceding month's usage.
What is your premium Operator Assisted Conferencing?
Our Premium Operator Assisted Conferencing is designed for customers that want to have the peace of mind of having an operator conduct their conference call from start to finish. This service includes a Conference Leader Operator monitoring the call from beginning to end. The operator has the ability to record the call, conduct a Question and Answer session (the ability to pull individuals from "Listen only" mode to ask the host(s) questions), and gives the host access to Instant Messaging with the Operator throughout the entire call. We have also increased capacity for these special calls to 1,000 participants in "Listen only" mode.
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